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Conditions of Use

Conditions of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Diablo Body Jewelry’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Diablo Body Jewelry’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2310 S. Lamar, Suite 103 Austin, TX 78704 USA. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of American and the State of Texas.

• By using this site and purchasing these brands, you agree to these wait times.

• Below are the approximate wait times for the following brands we sell. By using this site and purchasing these brands, you agree to these wait times.

• By using this site you agree to not cancel or try to get a refund for your order.



CUSTOM ORDERS: Due to extremely high demand, many of the high quality manufacturers have extended order turn around times for jewelry. We have spoken to each one of these company's Production Managers about the back-order/custom order situation. This is an industry wide backlog and we apologize for any inconvenience or delays. If your jewelry is back ordered or custom ordered, these are the estimated wait times you should expect to get your jewelry. Sometimes manufacturers take longer than their estimated times. It does not really matter who you order from, online or in a piercing studio, these are the wait times you can expect from any retailer that you order these items through. Below are the approximate wait times for the following brands we sell.

Anatometal: 10-24 weeks.
Industrial Strength: 6-16 weeks.
Intrinsic Body: 6-8 weeks.
Body Vision Los Angeles: 14-22 weeks.
NeoMetal Titanium: 4-12 weeks.
NeoMetal Gold: 12-16 weeks.
Little 7: 4-6 weeks.
Little 7 Black PVD Steel: 8-10 weeks.
Body Circle: 8-16 weeks.
Glasswear Studios: 4-6 weeks.
Tether Jewelry: 3-4 weeks.
Tether Jewelry Gold Ends: 6-10 weeks.
LeRoi: 14-18 weeks.
Gorilla Glass: 4-6 weeks.
Kaos: 4-6 weeks.
Body Gems: 14-18 weeks.
Modern Mood: 8-10 weeks.
Mushroom Body Jewelry: 4-6 weeks.
Zadamer Jewelry: 12-22 weeks.

Custom order items will be ordered from the manufacturer or artisans once your payment is accepted. We custom order jewelry from NeoMetal, Industrial Strength, Anatometal, LeRoi, Intrinsic Body, Glass Heart, GlassWear Studios and many more.

THERE ARE NO REFUNDS FOR CUSTOM ORDERS! Once your item is custom ordered, the process is started and cannot be reversed. So be sure you know what you want before placing a custom order. Do not contact us every week looking for your custom order. This is only a waste of our time and the manufacturers time. If the estimated wait times above are exceeded and you have not received your order by then, please feel free to contact us using the email address info@diablobodyjewelry.com about your order. We apologize if these policies seem strict, but this is the reality of the situation and the wait times. If you are looking for instant gratification, then this is not the website for you. Custom jewelry is not sitting on shelf, waiting for someone to buy it. It has to be made.

BACK ORDERS: If we don't have the jewelry in stock, we will send you and email letting you know that the item you ordered has been back ordered. This means we sold the last one and there is not other one at any of our studios. When you receive notice that your item has been back order, you may then choose to cancel the order or continue with the order. If you cancel the order, you will receive a full refund. If you continue with the order and accept the back order, the order will then be treated like a custom order at that time.

When you purchase a custom piece, we order directly from the manufacturer and ship to you as soon as we receive it. Sometimes we get the jewelry in very quickly; however, there are possible delays with the manufacturers.

We will send an email with estimated ship times.
Please contact us at info@diablobodyjewelry.com if you have questions, concerns or want to check the status of your order.
Before your order ships, cancelling the order or changing the order is possible within 14 days of your order being placed. Just let us know what we can do for you!

We strive to have satisfied customers. When we place custom orders from the manufacturers/ artisians the time frame is often out of our control. Sometimes we receive orders within 2 to 3 weeks, but lately it can take much longer.



For domestic orders, we ship all packages at this time through the U.S. Postal Service (USPS) and orders over $500 are shipped through UPS with a signature requirement upon arrival. This is to prevent theft of packages, protecting our clients and our business. All international shipments will be shipped through DHL Express Worldwide and will require a signature upon delivery.

If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Checks and Money Orders must clear before we ship any item. USPS deliveries occur Monday through Saturday, excluding holidays.

All domestic packages can be tracked through USPS Tracking.
International packages can be tracked at DHL Tracking

Shipping Prices are as follows:

$4.10 USPS First Class mail with Tracking - Estimated delivery time 5-7 days

$8.54 USPS Priority mail with Tracking - Estimated delivery time is 3-7 days

$32.50 DHL to Canada with Tracking - Estimated delivery time 2-3 days

$45.00 DHL International Worldwide with Tracking - Estimated delivery time 3-4 days

Custom order and Anodized items cannot be returned. So please be sure of what you want, before you order it. If you are unsure of length, gauge or diameter, please send us an email or refer to our jewelry sizing chart, courtesy of Body Circle Designs. Every item that is shipped in your order will be sealed. If you want to return an item because you are dissatisfied with it, you are more than welcome to do so as long as the items seal is not broken, and the jewelry was not custom anodized or custom ordered for you. The reason we cannot accept a unsealed item is that the item in now considered used and/or possibly has been worn. This is for your protection as we do not re-sell used jewelry. When you buy from Diablo Body Jewelry, you are guaranteed not to get a used item or previously worn item. We do not refund shipping cost or the optional sterilization fee.

Again. There are absolutely no returns for anodized Titanium or Niobium Jewelry. All anodized jewelry is considered custom ordered. Be sure you know what you want before you order anodized jewelry.

ATTENTION!!! We cannot accept returns if they are sent to us in a regular envelope. The mail sorters often snag on the jewelry and the jewelry is either ripped out of the envelope or damaged. Please send them back in a bubble mailer, just like we sent them to you in. Returns send in normal envelopes will be refused.

Please send sealed returns to:

Diablo Body Jewelry
P.O. Box 150786
Austin, Texas 78715
USA


Availability of In-Stock Jewelry

Every once in a while an in-stock piece may actually be out of stock. This happens when someone purchases an item either from the website or from one of our shops before the site is updated. When this happens we will notify you to see if we can order it for you or if you would prefer a refund.

Split Orders

If you order both stock and custom order jewelry, we can ship your stock items now and the custom orders when we get them in.

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