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Frequently Asked Questions

Custom Order Jewelry

CUSTOM ORDERS: Due to extremely high demand, many of the high quality manufacturers have extended order turn around times for jewelry. We have spoken to each one of these company's Production Managers about the back-order/custom order situation. This is an industry wide backlog and we apologize for any inconvenience or delays. If your jewelry is back ordered or custom ordered, these are the estimated wait times you should expect to get your jewelry. Sometimes manufacturers take longer than their estimated times. It does not really matter who you order from, online or in a piercing studio, these are the wait times you can expect from any retailer that you order these items through.

Anatometal: 11-13weeks.
Industrial Strength: 6-26 weeks.
Intrinsic Body: 8-12 weeks.
Body Vision Los Angeles: 12-16 weeks.
NeoMetal: 6-8 weeks.
Little 7: 3-5 weeks.
Little 7 Black PVD Steel: 8-10 weeks.
NeoMetal Gold Items: 12-16 weeks.
Body Circle: 10-16 weeks.
Glasswear Studios: 4-6 weeks.
Tether Jewelry: 2-3 weeks.
Tether Jewelry Gold Ends: 6-8 weeks.
LeRoi: 14-16 weeks.
Gorilla Glass: 4-6 weeks.
Kaos: 2-4 weeks.
Body Gems: 12-16 weeks.
Modern Mood: 8-10 weeks.
Zadamer Jewelry: 12-16 weeks.

Custom order items will be ordered from the manufacturer or artisans once your payment is accepted. We custom order jewelry from NeoMetal, Industrial Strength, Anatometal, LeRoi, Intrinsic Body, Glass Heart, GlassWear Studios and many more.

THERE ARE NO REFUNDS FOR CUSTOM ORDERS! Once your item is custom ordered, the process is started and cannot be reversed. So be sure you know what you want before placing a custom order. Do not contact us every week looking for your custom order. This is only a waste of our time and the manufacturers time. If the estimated wait times above are exceeded and you have not received your order by then, please feel free to contact us using the email address info@diablobodyjewelry.com about your order. We apologize if these policies seem strict, but this is the reality of the situation and the wait times. If you are looking for instant gratification, then this is not the website for you. Custom jewelry is not sitting on shelf, waiting for someone to buy it. It has to be made.

BACK ORDERS: If we don't have the jewelry in stock, we will send you and email letting you know that the item you ordered has been back ordered. This means we sold the last one and there is not other one at any of our studios. When you receive notice that your item has been back order, you may then choose to cancel the order or continue with the order. If you cancel the order, you will receive a full refund. If you continue with the order and accept the back order, the order will then be treated like a custom order at that time.

When you purchase a custom piece, we order directly from the manufacturer and ship to you as soon as we receive it. Sometimes we get the jewelry in very quickly; however, there are possible delays with the manufacturers.

We will send an email with estimated ship times.
Please contact us at info@diablobodyjewelry.com if you have questions, concerns or want to check the status of your order.
Before your order ships, cancelling the order or changing the order is possible within 14 days of your order being placed. Just let us know what we can do for you!

We strive to have satisfied customers. When we place custom orders from the manufacturers/ artisians the time frame is often out of our control. Sometimes we receive orders within 2 to 3 weeks, but lately it can take much longer.

I'm having a problem checking out. What should I do?

Due to recent changes in security standards for online retailers, we ask that you make sure your browser is up to date to the latest version. Using the latest version of your browser minimizes the appearance of other glitches and also helps protects you from the latest security threats.

I have a ______ piercing, how do I know what size I need?

Because anatomy and piercings can vary widely, there is not a standard size for each piercing. If you are unsure of what size you need, going to your piercer and checking with them is your best bet.

I have a specific question, whats the best way to contact Diablo Body Jewelry?

You can send a message through our Contact Us form or email us at info@diablobodyjewelry.com. Our shipping address is PO Box 150786, Austin TX 78715.

How much do you charge for shipping and what shipping services do you use?

We ship all packages at this time through the U.S. Postal Service (USPS) and orders over $500 are shipped through UPS with a signature requirement upon arrival. This is to prevent theft of packages, protecting our clients and our business.

If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Checks and Money Orders must clear before we ship any item. USPS deliveries occur Monday through Saturday, excluding holidays.

All packages can be tracked through USPS.com. If you choose to insure your package at checkout, we only charge what the post office insurance rates are. These start off at $1.85. If you do not insure your package, we can not send you a replacement if it gets lost in the mail.

Shipping Prices are as follows.

$3.85 USPS First Class mail with Tracking - Estimated delivery time 5-7 days

$8.40 USPS Priority mail with Tracking - Estimated delivery time is 3-7 days

$12.00 USPS 1st Class mail to Canada with Tracking - Estimated delivery time 2-3 weeks

$18.00 USPS 1st Class mail International with Tracking - Estimated delivery time 3-4 weeks

$40.00 USPS Priority mail International with Tracking - Estimated delivery time 2-3 weeks

I received my item and I don"t like it, I ordered the wrong size, etc. Do you accept returns?

Please note: Custom order and Anodized items cannot be returned. So please be sure of what you want, before you order it. If you are unsure of length, gauge or diameter, please send us an email or refer to our jewelry sizing chart, courtesy of Body Circle Designs. Every item that is shipped in your order will be sealed. If you want to return an item because you are dissatisfied with it, you are more than welcome to do so as long as the items seal is not broken, and the jewelry was not custom anodized or custom ordered for you. The reason we cannot accept a unsealed item is that the item in now considered used and/or possibly has been worn. This is for your protection as we do not re-sell used jewelry. When you buy from Diablo Body Jewelry, you are guaranteed not to get a used item or previously worn item. We do not refund shipping cost or the optional sterilization fee.

Again. There are absolutely no returns for anodized Titanium or Niobium Jewelry. All anodized jewelry is considered custom ordered. Be sure you know what you want before you order anodized jewelry.

ATTENTION!!! We cannot accept returns if they are sent to us in a regular envelope. The mail sorters often snag on the jewelry and the jewelry is either ripped out of the envelope or damaged. Please send them back in a bubble mailer, just like we sent them to you in. Returns send in normal envelopes will be refused.

Please send sealed returns to:

Diablo Body Jewelry
P.O. Box 150786
Austin, Texas 78715

Availability of In-Stock Jewelry

Every once in a while an in-stock piece may actually be out of stock. This happens when someone purchases an item either from the website or from one of our shops before the site is updated. When this happens we will notify you to see if we can order it for you or if you would prefer a refund.

Split Orders

If you order both stock and custom order jewelry, we can ship your stock items now and the custom orders when we get them in.

How do I care for my organic jewelry?

Horn and Bone- Your jewelry should be washed prior to wearing using mild soap and warm water. Horn and Bone is susceptible to water damage so make sure to dry it quickly and do not let your jewelry soak in water. This includes wearing while in the shower, in a pool or any other body of water. Oiling your jewelry weekly can prolong its life, it will help the material from cracking. Coconut oil and Jajoba oil are good choices. Avoid storing your bone and horn in direct sunlight, in the bathroom or in any place where there are extreme temperatures.

Amber- Amber is a softer material so it is scratched and warped easily. It is also very sensitive to heat and harsh chemicals. Only clean with a very mild soap and warm water. Do not wear in hot tubs and saunas.

Wood- Wood jewelry should also be periodically oiled. Coconut oil and Jojoba oil are good choices. Wood can be damaged by too much water, so make sure to dry quickly after cleaning it and avoid wearing it during a shower or while in a pool. Just like most organic jewelry, avoid storing in extreme temperatures and conditions like in direct sunlight or in the bathroom.

Stone- Stone is fragile, be very careful as dropping it can cause it to break or chip! Mild soap and water is ideal to clean any stone jewelry.

Mammoth Ivory- This material is very fragile so be careful as dropping the jewelry can cause it to chip or break. Soaking in water will damage this materials so dry quickly after washing and avoid wearing them in the shower or when swimming. Store out of the sunlight and not in the bathroom!

Can you sterilize the jewelry for me?

Some of the jewelry that we sell can be sterilized, and we offer this service for $4.99. As a general rule organic body jewelry cannot be sterilized, with the exception of stone jewelry. If in doubt, check the item page to make sure that we offer it for the item you want sterilized before buying it.

How do you sterilize the jewelry?

We use individual sterilization packs with an indicator inside the package (so you can see that it has been sterilized). We process them in a Scicam Statim 2000 autoclave which we spore test monthly.

Can I pick my jewelry up in Austin rather than having it delivered?

No, we only ship. We do not offer local pick up. You are getting these discounted prices because you are ordering through the website. All jewelry at the Diablo Rojo Piercing Studios are full retail and not available at the diablobodyjewelry.com website prices.

What are the different nostril screw bend options and what do they mean?

Straight (Unbent) Nostril Screws come with the post straight. Most people will take these to their local piercer and have them bend it specifically to fit their nostril.

Right Bend Nostril Screws are pre-bent to fit most nostril piercings on the right nostril, and Left Bend Nostril Screws are pre-bent to fit most piercings done on the left nostril.

Nose Bones are short straight posts that have a ball on the inside end. These are only good for absolutely healed piercings, if your piercing is unhealed your nose will heal around the smaller post and make it difficult and painful to remove.

Nostril Nails are C shaped, making them look like you are wearing a cross between a hoop and nostril screw in your piercing but they are much easier to change than traditional hoops. Nostril nails can also be worn with the opening space on the outside of the nostril for a unique look.

What does the order status mean?

Processing: This means that we are currently reviewing your order and getting it ready for shipment or for custom ordering.

Pending: This means that their was an issue with your payment method, often a paypal echeck will show a status of pending until the payment has cleared.

Shipped: This means that a shipping label with tracking information was printed for your package.

Custom Ordered: This is reserved for jewelry that is custom order only and indicates that your jewelry has been ordered from the manufacturer/ artisian.

Cancelled: Your payment has been refunded and the order has been cancelled.

Shipped Incomplete: This means that your order has been partially shipped. This is often when custom order items were ordered with in stock items, or when in stock items were ordered with backordered items.

Back Ordered: This is when we did not have your specific piece of jewelry in stock. Backorders are usually shipped within 7-15 business days. As stated above in the custom order section at beginning of the FAQ, it may take up to 4-8 weeks depending on the manufacturer. Please contact us if you would like to cancel your backorder.

Returned: We have received your return and are processing your exchange or refunding your account.

Exchanged: Your exchange is on its way.

Please Contact Us if you have any questions!

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